Internet Not Working

Check Physical Connections:
- Ensure all cables to the modem and router are securely connected.
- Look for any damage to the Ethernet cables.
Restart Devices:
- Power off your computer, modem, and router.
- Wait 30 seconds and power them back on in this order: modem → router → computer.
Check Wi-Fi Connection:
- Ensure your device is connected to the correct Wi-Fi network.
- Try disconnecting and reconnecting to the Wi-Fi.
Try Another Website or App:
- Sometimes, the issue may be with a specific site. Test with multiple websites.
Use Another Device:
- Check if the internet works on another device. If it does, the issue is specific to your device.
Check Modem/Router Lights:
- Look for solid green or blue lights for power, internet, and Wi-Fi.
- Flashing red/orange lights usually indicate an ISP issue.
Contact IT Helpdesk:
- If the issue persists, raise a support ticket and include:
  - Device name
  - Location
  - Time issue started
  - What you've already tried